
Thomas Cardella
Thomas L. Cardella & Associates, citing Iowa’s strong work ethic and core values, plans to open a fifth call center in Grinnell this fall.
The company provides inbound support and outbound teleservices to Fortune 500 companies. It has also serviced political campaigns and advocacy groups.
In May of this year Cardella & Associates began hiring for its newly formed Marshalltown Call Center. The company, according to a press release, anticipated 200 contact center specialists would be on staff by this fall.
Thomas L. Cardella & Associates, an Iowa-based company, was founded in 2007 and currently employs more than 800 individuals in its Cedar Rapids, Coralville, Keokuk and Marshalltown locations.
The new Grinnell center, which the company expects to open this September, will employ roughly 100 people. Mayor Gordon Canfield told the Associated Press that he is thrilled to have the business located in Grinnell. There are currently no existing openings for the Grinnell expansion listed on the company’s Web site.
Last month Thomas L. Cardella & Associates received two excellence awards during the 10th annual IQPC Call Center Week. It took the top award in the Best in Class Call Center and Thomas Cardella, company president and chief executive, was named first runner-up for the Call Center Leader of the Year award.